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Terms of Use

Welcome to the Biondi London website terms and conditions for use. These terms and conditions apply to the use of this website at www.biondilondon.com. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

If you do not agree to them, you may not use and access this website. The Biondi London website is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.

The website www.biondilondon.com is operated by:
Biondi Couture Limited, a company registered in England and Wales.
Registered Address: 55b Old Church Street, London, SW3 5BS.
Company registration number: 5445482
VAT registration number: 863310933

ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. The Site is available only to individuals and others who meet the Biondi London’s terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Biondi London, whose applications are acceptable to Biondi London and who have authorized Biondi London to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.

Biondi London reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where Biondi London deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse) to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions. Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

ORDERS

All orders are subject to acceptance and availability. Biondi London offers products for sale that are in stock and available for dispatch from our stores. Please be aware that certain products that are in particularly high demand will sell out and on rare occasions internet orders will not be fulfilled. Biondi will inform you immediately if anything is out of stock.

Biondi London does not store any of your credit card information.

PRICING POLICY

Prices shown on the Site are in GBP and can be converted to US Dollar or Euros and are inclusive of VAT at the applicable rate. VAT will be deducted from the price if you select a shipping address where VAT is not applicable. All transactions will be charged in GBP. The amount stated in Euros or US Dollars is simply an estimate based on daily currency valuations. If you are a customer whose credit/debit card is not denominated in Sterling the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

Customers purchasing from outside the UK maybe be charged additional Import duty or taxes at the point on entry. Any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Biondi London, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. International customers and customers dispatching products internationally should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Biondi London will be completed when Biondi London has despatched the product. The sale contract is therefore concluded in London, England and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms of Use (TOU). We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PAYMENT

Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, and American Express. Payment will be debited and cleared from your account upon receipt of your order by Biondi London. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Biondi London, we will not be liable for any delay or non-delivery. We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Global Payments, a secure online payment gateway that encrypts your card details in a secure host environment. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

DELIVERY

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Biondi London, and transfer of responsibility in the same way. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Biondi London is not responsible for any delays caused by destination customs clearance processes.

RETURN & EXCHANGES

If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs). Alternatively, you may prefer to return or exchange the items. Items should be returned new, unused, and with all designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Please email us at info@biondicouture.com if any of your purchases have been delivered without tags.

Please refer to our Returns Procedure.

CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within seven working days of receipt.

  • You must notify customer care in writing of your wish to cancel the contract for your entire order under the DSRs within seven working days of receiving your items. Either email info@biondicouture.com or write to us at: Notice of Contract Cancellation, Biondi Couture Limited, 55b Old Church St, London, SW3 5BS.
  • On receipt of your notice of contract cancellation, we will email you a Returns Merchandise Authorization (RMA) number.
  • We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure, trackable means to return your order to us at Biondi Couture Limited, 55b Old Church St, London, SW3 5BS and that you retain proof of sending, in case of a dispute.
  • Please note that you must cover the cost of the return shipment,
  • All items must be returned unused, in their original condition and from the country that the order was delivered to.
  • We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost. Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.

EXCHANGES

It's free to exchange items for a different size, based on stock availability. Shipping is free on the replacement item, but if you are based outside the EU you will need to pay duties and taxes on this.

FAULTY GOODS

Sometimes, despite our best efforts, our products can be faulty. For this reason we suggest you keep your receipt. We are very happy to replace/credit/refund where items are faulty. We require (1) proof of purchase (2) a clear description of the fault (3) return of the merchandise in order to process your return. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

RECEIVING A REFUND

Your refund will be credited to the original purchaser's credit card and will include shipping costs for faulty items or for orders cancelled under the DSRs only. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Biondi Couture Limited. However, you may be able to recover these by contacting your local customs office directly. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

INTELLECTUAL PROPERTY RIGHTS

Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Biondi London and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

CONTENT

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Biondi London tries to ensure that the information on this site is accurate and complete. Biondi London does not promise that Biondi London’s Site Content is accurate or error-free. Biondi London does not promise that the functional aspects of the Site or Biondi London’s Content will be error free or that this Site, Biondi London Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOU, we may deny you access to this Site on a temporary or permanent basis.

THIRD PARTY SITES

We may include hyperlinks on this Site to other websites or resources operated by parties other than Biondi London. Biondi London has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

YOUR RIGHTS

You have certain rights under the law. In England these include:

  1. That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
  2. Certain remedies if a product is defective; and
  3. A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.

Nothing in the TOU is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

LIMITS ON OUR LIABILITY

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents. Nothing in the TOU is intended to affect your rights under the law (see "Your Rights" above). If Biondi London breaches the TOU we shall only be liable for losses, which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, you and Biondi London at the time of you placing your order, and Biondi London despatching your order could contemplate them. We shall only be liable for losses up to 150% of the total value of goods purchased. We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity). We are also not responsible for failure to meet any of our obligations under the TOU where such failure is due to events beyond our reasonable control.

COMPENSATION

At our request, you agree to compensate us fully, defend us, and hold us Biondi London harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOU by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

OUR RELATIONSHIP

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Biondi London as a result of the TOU or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Biondi London, and we shall not be liable for any representation, act, or omission on your part.

NO WAIVER

If you breach the TOU and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOU.

GOVERNING LAW

The TOU together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.